Privacy Policy

1. Information We Collect

In the course of providing therapy and counselling services, we collect personal and personal health information (PHI) which may include:

• Contact Information: Your name, phone number, email address, and mailing address.
• Clinical Information: Intake forms, assessment data, session notes, therapeutic goals, and medical history.
• Billing Information: Credit card details, insurance provider information, and transaction history.
• Website Usage: Non-identifying statistical information collected via cookies regarding how you interact with our website.

2. How We Use Your Information

Your information is used strictly to provide, coordinate, and bill for our clinical services:

• To deliver high-quality, personalized psychotherapy and counselling.
• To schedule appointments and send booking confirmations or reminders.
• To process payments and coordinate direct billing with insurance providers where applicable.
• To comply with legal and regulatory obligations as required by the Ontario College of Social Workers and Social Service Workers.

3. Protection and Security of Information

We implement robust physical, technological, and administrative safeguards to protect your personal health information:

• Secure Electronic Storage: We utilize clinic management software (such as Jane App) that is fully compliant with PHIPA and PIPEDA, featuring bank-grade encryption and secure servers located in Canada.
• Access Control: Only authorized clinicians and staff members directly involved in your care have access to your clinical records.
• Physical Safeguards: Any paper-based records or devices are stored in secure, locked facilities.

4. Disclosure of Information

Your personal health information is strictly confidential. We will not disclose your information without your explicit, written consent, except in specific situations where we are legally or ethically obligated to do so (known as "Limits of Confidentiality"):

• If there is a clear and imminent risk of serious bodily harm to yourself or someone else.
• If we have reason to suspect abuse or neglect of a child under the age of 16.
• If we are subpoenaed or ordered by a court of law to release records.
• If we receive a report of sexual abuse by another regulated health professional.

5. Your Rights Regarding Your Information

Under PHIPA and PIPEDA, you have the right to:

• Request access to your personal health records.
• Request corrections to any inaccurate or incomplete information in your file.
• Inquire about how your information has been used or to whom it has been disclosed.
• Withdraw your consent for the collection, use, or disclosure of your information (subject to legal restrictions).

6. Contact Information

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal health information, please contact our Privacy Officer: